How we collect and store information depends on how you access and use the Platform. We collect information in multiple ways including, but not limited to, you providing information directly to us, you permitting third parties to provide information to us, when we passively collect information from you, and when we collect information available to the general public. Our platform is dynamic and we may introduce new features from time to time, which may require the collection of new types of information.
We may collect information from you during your use or access of the Platform, such as:
This Policy applies to all use of the Platform, not just the example items in this list.
The information you provide directly to us may concern you or others and may include, but is not limited to, names; home or mailing address; email address; telephone numbers; date of birth; demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); insurance information; licensing information; your opinions and judgments regarding yourself or others; information about your project, request or need; photographs, video, or audio files; payment information; identity verification information; any other content you include in private communications with other users through the Platform or communications with us. You are not required to provide us with such information, but certain features of the Platform are only accessible or available if you have provided certain information.
We may collect information about you or others through Trustwork affiliates or through non-affiliated third parties. For example, if you access the Platform through a social networking account, like your Facebook or Google account, you may allow us to access the information in your Facebook or Google profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or "likes." By accessing the Platform, you acknowledge and agree that we may collect publicly available information about you (for example, public data on social media sites), and use such information for any purpose permitted by law, including but not limited to adding such information to your Trustwork profile.
Social networking sites and other third-parties have their own policies for handling your information. Please consult their privacy policies for a description of how they use and disclose your information. We have no control over and are not responsible for how any third-party uses or discloses the personal information it collects about you.
For further example, to the extent permitted by law, we may, in our sole discretion, ask for and collect information from third parties, such as information about your credit from a credit bureau, background checks for Service Members, information from federal, state, or local authorities to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you with information that we obtain from third parties and information derived from any other products or services we provide, and use such combined information in our sole discretion to the extent permitted by law.
Location Information. When you access or use the Platform, Trustwork may collect location information from you. Our mobile app or site may ask you to grant us access to your device's geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Platform, including providing you with location-based opportunities. To deliver customized content and advertising, we may share your location information with our affiliates, agents, vendors, or advertisers. If you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details. Disabling functions on your devices may cause you to be unable to use certain parts of the Platform.
We may also use local shared objects (also known as "Flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
Most web browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Platform. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.
The following list of how we may use your information is illustrative, not exhaustive. We may use your information:
We may combine information we collect from you through the Platform with information derived from any other product or service we provide, and with information we obtain from affiliated and nonaffiliated third parties.
We may aggregate and/or de-identify information collected through the Platform. We may use such information for any purpose not prohibited by law, including without limitation for development of private or public ratings or scores or for research and marketing purposes, and may also share such information with any third parties, including without limitation advertisers, promotional partners, other users of the Platform, insurance or financial institutions, and/or others.
We may, either directly or through third parties we engage, review, scan, or analyze your communications with others made via the Platform for risk management, fraud prevention, regulatory compliance, investigation, product development, research and customer support purposes. By using the Platform, you consent to Trustwork having the sole discretion to review, scan, analyze, and store your connections directly or through third parties, whether done manually or through automated means.
Unless otherwise described in this Policy, we may also share the information that we collect as follows:
Some information you provide will be publicly accessible. For instance, Account registration requires you to provide us with your name. If you register through Facebook, the Platform will use the name associated with your Facebook account. Your name may be visible to other users. Your name may be attached to your Content or information, such as scheduling of work, service requests, reviews, scores or ratings others, discussions or forums, messaging, and profile information. Certain other people, including other users with you interact with via the Platform, will see information about you that is attached to your name. For example (but without limitation), the description you provide of your qualifications for a job, along with your name, will be shown to some users registered in the relevant marketplace. Please be aware that other users may be able to personally identify you based on Content you provide.
We invite you to post Content on or through our Platform, including, but not limited to, your comments, pictures, and any other information. Please be careful and responsible whenever you are online. If you choose to post Content on or through the Platform, such as through messaging or in marketplaces or forums, that information may be or become publicly available; may be collected and used by third parties without our knowledge; and may be used in a manner that may violate this Policy, the law, or your personal privacy.
Analytics. We may use third-party analytics services, such as Google Analytics . These service providers use the technology generally described above to help us determine how users access and use the Platform, including by noting the third-party website from which you arrive or to which you depart. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your access and use of the Platform. We also use Google Analytics for certain purposes related to advertising. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. To the extent that advertising technology is integrated into the Platform, you may still receive non-tailored advertising content even if you opt out of tailored advertising. We do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links.
When using a mobile application you may also receive tailored in-application advertising content. Each operating system provides its own instructions on how to prevent the delivery of tailored in-application marketing content. Review the support materials and/or the privacy settings for the respective operating system of your devices in order to opt-out of tailored in-application advertising, or contact the applicable platform operator.
Our Services are not designed for minors under 18. Only persons 18 years of age or older may use the Platform. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete the personal information to the extent required by the Children's Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Policy.
We employ appropriate physical, procedural and technological security measures, reasonably designed to help protect your personal information from unauthorized access or disclosure. No security measures are 100% failsafe. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected, disclosed and/or used by others. You should take steps to protect against unauthorized access to your password and devices by, among other things, signing off after using a shared computer, choosing a robust password, and keeping your password private. Trustwork is not responsible for the unauthorized use of your information, for any lost, stolen, or compromised usernames or passwords, or for any activity on your Account via unauthorized password activity.
The Platform may contain links to other websites or resources over which we have no control. Such links do not constitute an endorsement by Trustwork of those external websites. You acknowledge that Trustwork is providing these links to you only as a convenience, and further agree that Trustwork is not responsible for the content of such external websites, or for the protection and privacy of information you provide while visiting such external websites.
You may review, correct and delete publicly available information about yourself by logging in to the Platform and navigating to your preferences page in "Your Settings." You must promptly update your Account information if it changes, or if you discover that it is inaccurate. Upon your request, we will close your Account and remove your profile information from public view as soon as reasonably possible. Information you have shared with others (e.g., through messages or posts) will remain visible after you closed your account or deleted the information from your own profile or mailbox, and we do not control data that other Members copied out of our Platform. We may retain information from closed Accounts, and any deleted information, for any purpose permitted by law, in our sole discretion. Once you transmit User Content through the Platform, you may not be able to change or remove it. Once we have deactivated or removed your Account, you agree that we will not be responsible to you for retaining information related to your Account.
Our computer systems are currently based in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. If you create an Account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer a level of protection equivalent to that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.
We are committed to providing you with meaningful choices about the information collected on our Platform for third party purposes. That is why we have provided links (above) to the NAI "Consumer Opt-Out" link, the DAA opt-out link, and a Google opt-out link. However, we do not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations and solutions.
We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 30 business days for us to process such requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.
Trustwork may, in its sole and absolute discretion, update or revise this Policy at any time. If we make significant changes, we will notify you of such changes through the Platform or other means like email prior to the effective date of the changes. If you object to any changes, you may close your account. To the extent permitted by law, by your continued use of the Platform or any service of Trustwork or its affiliates after the effective date of the changes, you consent to any updates or changes made to this policy.