Jackie Scales
Jackie Scales

Jackie Scales

Retail Sales Manager Supporting QVC - Dell

Austin, TX, USA

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Experienced Consumer Services with a demonstrated history of working in the information technology and services industry.
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Experience

  • Customer Service

    Dell – Austin, TX, USA
    Jun 2010 – Present
    SME for Dell’s US Consumer Services product offerings and promote sales as an “internal” pre-sales coach providing expert guidance of best practices in selling services products and strategies to overcome customer objections to achieve targets while improving CE and NPS. Responsible for analysis, assessment, development and execution of TSR and margin target attainment at the sales rep, sales manager, RSM, site and LOB level to meet/exceed their objectives. Develop and communicate creative and effective sales strategies and coaching plans to enable sales reps to succeed and ensure a consistent and cohesive message to the customer.

Education

  • BA, Business Administration and Management

    Austin Community College – Austin, TX, USA
    Aug 2014 – Present
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