We are a fast growing company working with many other companies in the IT services, consulting and management field. There are many opportunities to gain experience and work with many different technologies, all while providing a better customers with smooth and seamless IT solutions.
Scope of responsibilities:
As a Support Engineer you will be working with multiple companies that utilize many different types of technologies.
Technologies you are required to know:
Microsoft Windows Platforms
Basic Microsoft Server knowledge
Basic Office 365 / G Suite administration
Workstation hardware, software and printer troubleshooting
Familiarity with Active Directory and Windows Server Administration
Responsibilities and Duties
Facilitate client fixes
Respond to trouble tickets in a timely manner
Provide reports for said tickets
Interface with customers
Travel to customer sites- Handle after shift support calls
Work on projects while not working cases
Qualifications and Skills
You must have good communication skills as you will be working closely with customers
Hold a valid driver's license and have reliable transportation.
Be able to demonstrate competency and process documentation
Have at least 6 months to 1 year of technical experience
Certifications are a plus but not required
Well-groomed appearance with business casual attire required
Must have decent understanding of networking concepts and fundamentals (switching, firewall, protocol, topology and design)
Preferred but not required:
Familiarity with Linux
Exposure to AWS and Azure cloud platforms
Job Type: Full-time
IMPORTANT: Please send your resume and answers to the following questions in your initial response:
How many years of Customer Service experience do you have?
How many years of Network Management experience do you have?
How many years of Technical Support experience do you have?
How many years of Windows Server experience do you have?
Are you authorized to work in the following country: United States?
Are you in Austin, TX 78752?
What is the highest level of education you have completed?
Do you have the following license or certification: Texas Driver's License?