Alex Rouder

    Alex Rouder

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    Austin / San Antonio Account Manager for Tennant Company

    Austin, Texas

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Innovators on the Global and Local levels, providing solutions & knowledge to other industry leaders. Quality & Customer Service are what we pride ourselves on.
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Experience
    National Sales Manager
    SafeWay Certifications
    Feb 2016 – Nov 2017
    ▪ Cultivate relationships with large accounts to uncover new customer needs, identify opportunities for further expansion of services, and recommend appropriate solutions while maximizing sales profits ▪ Deliver and improve continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care ▪ Generate new leads at trade shows and help create new vendor and client demonstrations to market our products and services which increases new customer sales ▪ Expand network connections and persuasively introduce new products to potential and existing accounts
    National Account Manager
    SafeWay Certifications
    Feb 2015 – Feb 2016
    ▪ Communicated effectively and proactively to current client base about any foreseeable changes in a rapidly expanding and changing industry ▪ Resolved customer tensions during network reconstruction crisis which resulted in salvaged relationships and ultimately awarded us more business ▪ Created training documents to ease onboarding of large accounts and assist with navigation through our products and services; this improved customer satisfaction and the efficiency of our customer support department ▪ Provided technical guidance in support of regulatory compliance changes in the state of Texas which required research into new requirements and communication of these changes to perspective and existing customers
Education
    Bachelor's degree, Geography
    Texas Tech University
    Jan 2006 – Jan 2010