Abhinav Saikia
Abhinav Saikia

    Abhinav Saikia

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    Customer Success Manager at Oracle

    Ithaca, New York

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I graduated from Cornell Engineering with major concentrations in Operations Research, Finance and Business. I have a strong analytical background and excellent communication and interpersonal skills. I have sought out coursework and diverse internship assignments in cross-functional teams to build my financial and technical skills across multiple sectors and business functions.
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Experience
    Customer Success Manager
    Oracle
    Aug 2017 – Present
    The Customer Success Manager (CSM) drives maximum adoption of Oracle Cloud solutions and identifies/drives product expansion opportunities via high value relationships with our customers. The CSM is a customer-facing, post-sale, install-base Account Manager. Teaming with the multiple groups within Sales, Support, Operations and Consulting, I am responsible for understanding the near- and long-term vision of the customer. Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer’s value of their Oracle Cloud service. Retention and expanding the customer's knowledge and footprint are key initiatives for the CSM.
    Intern at Beacon Labs
    State Street
    Jun 2016 – Aug 2016
    Interned at the Beacon Labs in State Street Corporation. Beacon leads the enterprise wide initiative, which focuses primarily on accounting digitization and has helped State Street vastly reduce expenses and move forward to a digitized future. I worked on programs such as Ehorizon and EPW pricing. My role involved testing and assessing the various programs that are to be integrated into the daily processing schedules of live teams as well as interacting with Agile Teams to develop automated processes. I had to collaborate with financial experts and learn the intricacies of the day-to-day operations for products in Money Markets and Securities.
Education
    Bachelor of Science (BS), Operations Research and Information Engineering with minor in Business
    Cornell University
    Jan 2013 – Jan 2017
    High School Diploma
    WWP High School North
    Jan 2009 – Jan 2013
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