The Customer Success Manager (CSM) drives maximum adoption of Oracle Cloud solutions and identifies/drives product expansion opportunities via high value relationships with our customers.
The CSM is a customer-facing, post-sale, install-base Account Manager. Teaming with the multiple groups within Sales, Support, Operations and Consulting, I am responsible for understanding the near- and long-term vision of the customer. Coordinating the right Oracle resources, programs, and information at the right time, to ensure the customer’s value of their Oracle Cloud service. Retention and expanding the customer's knowledge and footprint are key initiatives for the CSM.
Interned at the Beacon Labs in State Street Corporation. Beacon leads the enterprise wide initiative, which focuses primarily on accounting digitization and has helped State Street vastly reduce expenses and move forward to a digitized future. I worked on programs such as Ehorizon and EPW pricing. My role involved testing and assessing the various programs that are to be integrated into the daily processing schedules of live teams as well as interacting with Agile Teams to develop automated processes. I had to collaborate with financial experts and learn the intricacies of the day-to-day operations for products in Money Markets and Securities.